Android phones prone to hardware problems
Written on June 27, 2011 by Douglas R
Android versus iPhone pretty well exemplifies the pros and cons of controlled versus free markets. One of the largest pitfalls for Google’s open system, a new study from wireless service company WDS found, is that Android phones suffer from dramatically more hardware faults.
The study used data collected from WDS’ own support services, including more than 600,000 calls covering Android, BlackBerry, iPhone and Windows Phone 7 devices. Research In Motion’s BlackBerry easily took the best spot with only 3.7 percent of calls relating to hardware, compared to 8 percent of iPhone calls and 9 percent for Windows Phone 7. Google easily surpassed all three with 14 percent of calls involving hardware faults.
“Android has been instrumental in bringing smartphone technology into the mass-market.” WDS chief marketing officer Craig Rich said in a statement. “However, many of [the factors that made that possible] are also driving varying levels of hardware quality into the market, in turn delivering inconsistent customer experience.”
PC Magazine notes that WDS was unable to establish what percentage of phones ultimately report some type of problem, as that requires data available only to the various manufacturers and carriers. The study must assume that the proportion of calls related to hardware comparable within their sample to all phones.
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